Member Help
The following are a few of the most common issues we hear about.
I'm not getting emails.
Solution 1: Check your spam/junk folder.
Your email is likely in your spam or junk folder, especially if you receive some Power Poll emails, but not all of them. To prevent this from happening in the future, flag it as "not junk" and/or whitelist the email address that it is coming from, which should be [yourarea]@powerpoll.com.
Solution 2: Check your subscription status.
If you have unsubscribed or had an email problem in the past, your account could simply be unsubscribed from Power Poll emails. To check this:
- Sign into the Power Poll Dashboard: https://dashboard.powerpoll.com. If you have not done this before, click the "Set/Reset Password" button to set an initial password. If you do not receive that email, please check Solution 1 above.
- Click "My Account"
- Under "Poll Correspondence," ensure "Email" has been selected.
- Under "Communication Status," ensure that it is set to "Subscribed."
I click on the email links and nothing happens.
Solution 1: Check the URL.
Many company email systems process URLs in emails. If yours is amongst these, the URL could be mangled so that it no longer works or could have been disabled entirely.
You can try cutting and pasting the URL that appears beneath the button, or you can type it in manually. Power Poll survey emails follow the same format:
https://survey.powerpoll.com/[some numbers]/[some letters and numbers]
If the URL in your email is different, then your email system has worked its magic on the URL.
Why do I have to comment after taking a survey?
Solution 1: You don't.
Commenting, whether after taking a survey or after the results article has been published, is entirely optional. The comment section says this too. If you do not wish to leave a comment, don't, your vote is counted either way. Either way, we thank you for participating in Power Poll!