Agora and Summit Common Issues
Here are some of the most common issues people experience when participating in an Agora session, a Member Summit, or a Speaker Summit.
Feedback and Echo
Feedback is caused by the output of speakers being picked up by the microphone, then re-transmitted through the speakers. Browsers and operating systems have echo-cancellation mechanisms built in, which do a good job of eliminating feedback from your microphone and speakers. However, most feedback is caused by other participants broadcasting your audio and reintroducing it into the mix.
- Ensure that participants who are not talking are muted. The Power Poll videoconference system has an auto mute feature that will mute participants automatically after a few seconds of inactivity. You can try this feature.
- Wear headphones/AirPods/earphones. If every participant does this, it will absolutely eliminate all feedback and echo.
- Do not have multiple browsers open.
- Do not have other participants in the same room on a different device.
When a video disappears from a Summit session and it's not due to a participant simply turning off his/her camera, the reason is typically because of a bandwidth limitation. If other participants can see the video, but you cannot, then your network speed is the cause. If no one can see a participant, his/her network speed is the cause.
- Do nothing. The system will automatically attempt to reduce quality as needed and the video is likely to reappear.
- If you are on a WiFi connection, move your computer closer to a WiFi access point. Using an Ethernet connection, if possible, will always be more stable than wireless and could improve performance.
The Video Froze / Something Else is Wrong
- Check your network. Can you get to other websites?
- Click refresh on your browser. You will be asked to rejoin and will be placed back into the session.