The following are a few of the most common issues we hear about.
Power Poll contains contact information and other sensitive data for thousands of Members. Each Editor has complete access to this information for all of the Members in his/her Area(s). Power Poll has a responsibility to safeguard this information and, as a security precaution, we require Editor-level accounts and higher to utilize Multi-Factor Authentication (MFA). Power Poll utilizes the open standard Time-Based One-Time Password (TOTP) algorithm. You can learn more about it here, if you wish.
MFA comes into play after your password has been authenticated, where you will be asked to enter a six digit numeric code that changes every minute. We support two methods of obtaining that code:
Most people choose this method. During onboarding, your phone number is set in your profile and, upon signing in, you will be texted an MFA code.
There are many authentication apps, but we recommend Google Authenticator: a free app for Android, iOS, and BlackBerry OS devices. It's easy to use (because there aren't many options) and, if your device has a camera, you can even scan a QR code to complete setup, as opposed to typing in a large string. Upon first sign in, you will be prompted to set up your MFA device.
Once you have it set up, you'll simply launch the app to obtain a code whenever you sign in. In the example above, the code is 989830.
You can download Google Authenticator from your OS's App Store.
You can switch from text to device or vice-versa by editing your profile or contacting Power Poll Support.
On the sign-in page, enter your email address, then tap the "Set or Reset Password" button. You will receive an email with a one-time use URL where you can reset your password.
Note that if you attempt a handful of bad passwords within a certain amount of time, you will be locked out from the dashboard for a few hours.
If you have lost your MFA device or deleted it or if you can get past the password page, but your MFA authentication fails, you will need to have your account reset. Please contact email@example.com for help.